Home / FAQ
Frequently Asked Questions
  • Q: What should I pay attention to during pump installation?

    Before installation, ensure clean pipelines, correct motor wiring, and avoid dry running. Refer to the installation manual provided with the product.

  • Q: What voltages/frequencies do your products support?

    Standard 220V/50Hz, customizable to 110V/60Hz or other voltages/frequencies.

  • Q: What if a problem occurs during the warranty period?

    Please contact your local distributor or contact us directly with the product model, proof of purchase, and fault description. We will handle it promptly.

  • Q: Do your products have CE or other export certifications?

    Yes, Qianchen products have ISO9001, CE and other certifications, meeting export requirements.

  • Q: What is the minimum order quantity (MOQ)?

    For standard models, there is no strict MOQ – sample orders can start from 1 unit. For customized products, MOQ depends on the complexity of modifications, typically 50-100 units.

  • Q: How can I obtain product manuals, performance curves, or certification certificates?

    You can download relevant documents from the "Service & Support" page on our website, or contact our customer service to request them. We provide Chinese and English versions for domestic and international customers.

X Facebook
Products News